Assistant
I am a dedicated Virtual Assistant who supports both clients and agents with a wide range of service tasks. I assist with minor policy changes, billing inquiries, document requests, and payment processing, helping ensure that policies remain active and client needs are handled promptly. I also communicate regularly with carriers and mortgage partners to resolve issues and keep everything running smoothly for both the insured and the agency.
Before joining the team, I spent over 10 years working in the call center industry and later transitioned into the virtual assistant field, where I gained valuable experience supporting insurance agencies. My strong customer service background and attention to detail allowed me to provide dependable support behind the scenes.
Outside of work, I am a proud mother of three and take great pride in balancing my career with raising my children. In my free time, I enjoy creative pursuits such as photo and video editing, as well as writing poetry. I am currently working on a personal poetry collection titled Journey of a Borrowed Life, inspired by my own life experiences and reflections.
